FAQ’s

Product Information

How does MBS work?
MBS Pocket Spray is designed with a special enzyme that rapidly enhances the rate at which carcinogens and heavy metals resulting from act of smoking are broken down.
Why don't I just use an air freshener?
Unlike other air fresheners, our product is curated with a specialised chemical composition that strictly targets chemicals and metals, that create the smell of smoke. Which allows us to eliminate, and deodorise the area. Other air fresheners, including the strongest brands — consist of a more generic and broad composition, that skips over these chemicals, letting the odour come back after the flavoured scent has left the area.
Where should I not spray MBS?
We advise that you do not spray MBS into your eyes and mouth
Will this product work if I have sensitive skin?
If you have extremely sensitive and allergic skin, it’s always recommended to do a patch test for compatibility prior to using MBS. Although it is extremely rare, if a rash or irritation occurs the product may not be right for your skin type. If symptoms persist seek advise from your medical professional.
What should I do if spray some into my eyes
You should always avoid contact with eyes when possible. Chemicals in MBS may irritate the eyes. If accidental contact with the eyes does occur, immediately irrigate the eye liberally for 15 minutes with water or saline. Avoid rubbing the eyes. If irritation persists, seek advice from a qualified medical professional.

Shipping Information

What shipping methods are available?
Currently we offer complimentary standard shipping via Australia Post to all domestic orders. We also offer Express Shipping via Australia Post for an additional charge should you require a faster delivery timeframe. We currently do not ship outside of Australia.
How long will it take to get my package?
Your order will be shipped on the following business day. We estimate around 3-5 business days for standard shipping, should you require faster delivery, we offer express shipping for an additional charge, which should arrive after 1-2 business days.
Do you ship Internationally?
At this stage, we currently do not offer international shipping. We're always looking to expand and bring MBS around the globe! Let us know where we should go next by shooting an email over to us at info@mbsspray.com.au

Payment Information

What payment methods are accepted?
Currently we accept Visa, Mastercard, American Express & PayPal
Is buying from MBS safe?
Our site uses 2048-bit encryption & a signed SSL certificate to secure all of your personal data. We use the highly reputable, Stripe to handle all credit card payments, who comply with all PCI DSS requirements.

Orders and Returns

How do I place an order?
Head over to our homepage and simply click Shop Now, to purchase one of our products. If you would like to subscribe, head over to Plans on the top navigation.
Do I need an account to place an order?
While an account is not required, we do recommend making one to make it easy for you to track payments, delivery and future re-orders.
Who should I contact if I have any queries?
If you have any questions, feel free to contact us on our contact page.
How can I cancel or change my order?
If you would like to cancel or change your order, please contact us as soon as possible through our contact form. We are unable to cancel or change orders once they have been shipped.
How do I track my order?
If you have elected for express shipping you may track your order through Australia Post, https://auspost.com.au/parcels-mail/track.html We are unable to track standard shipping orders at this time.
How can I return a product?
If your product has been damaged or is not what you requested, simply get in touch with us at our contact page and we'll work to resolve any issues as fast as possible.